Job Description
Are you a tech-savvy problem solver with a passion for helping others? Do you want to play a crucial role in ensuring the smooth operation of medical equipment in a dynamic healthcare environment? If so, we're looking for you!
The Opportunity:
Imagine being a key player in maintaining and repairing critical operating room equipment, directly impacting patient care. As a Procedural Service Technician, you'll act as a trusted advisor to our customers, providing on-site preventative maintenance, troubleshooting, and installation support.
You'll have the opportunity to leverage your technical skills, customer service abilities, and problem-solving talents to make a real difference in a fast-paced healthcare setting.
What You'll Be Doing:
Drive customer satisfaction through proactive communication and efficient problem-solving.
Perform preventative and corrective maintenance on surgical product lines and related equipment.
Troubleshoot, adjust, calibrate, and certify equipment using standard and specialized tools.
Provide customer training and in-servicing on assigned equipment.
Perform installations and conversions on assigned equipment and start up custom equipment.
Utilize technology (smart phone, laptop, software) to complete administrative duties and improve customer experience.
Establish and maintain effective relationships with customers, managers, and support teams.
Communicate scheduling and estimated arrival times for maintenance and repairs.
Recommend product enhancements based on customer feedback and equipment knowledge.
Identify sales opportunities and recommend products and services.
Adhere to operating room and hospital protocols, including sterile field guidelines.
Assist with inventory procedures and resolve purchase order issues.
What You Bring to the Table:
One to two years of technical field service experience in the healthcare industry or equivalent technical school training.
Excellent knowledge of personal computers, video technology, video cabling, and networking.
Valid driver's license and ability to travel.
Demonstrated proficiency with computers and Windows software.
Strong troubleshooting and problem-solving skills.
Excellent customer communication and relationship-building skills.
Bachelor's degree (preferred).
Technical exposure to operating room medical devices (preferred).
Technology integration experience (preferred).
Why You'll Love It Here:
$2,500 sign-on bonus!
Competitive pay.
Extensive paid time off and holidays.
Excellent healthcare, dental, and vision benefits.
Long/short-term disability coverage.
401(k) with company match.
Company car and cell phone provided.
Maternity and paternity leave.
Additional benefits and discounts, including pet insurance.
Tuition reimbursement and continued education programs.
Excellent opportunities for career advancement.
Supportive and collaborative work environment.
Join Our Team and Make a Real Impact!
If you're a skilled and customer-focused technician looking for a rewarding career, we encourage you to apply!
Important Notes:
This is a remote, customer-facing position based in California.
Travel is required within the assigned territory.
Applicants must have relevant technical experience and a valid driver's license.
Equal employment opportunities are provided to all applicants and employees.
Pay range for this opportunity is $52,000.00 - $72,712.50.
Employees may enroll in company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company's 401k plan.
Employees are covered by an employee assistance program (also available to household members) and long-term disability.
Full-Time Employees are also eligible for short-term disability.
Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays.
Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week.
Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
Employment Type: Full-Time
Salary: $ 22.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Temporary work, Part time, Remote job, Relocation bonus, Flexible hours,